Categorized In: Operations - QE2 Financial
Approved Date: October 02, 2018
Owner: Cathy Callaway
To correct the amount of a payment in QUEST that is in error.
- If the invoice has not been sent to NIS by the State Office field staff can uncheck the invoice from the QUEST batch and make an adjustment to the payment (the staff person who created the invoice is the only one who can uncheck it from a QUEST batch)
- If the invoice has been sent to NIS by the State Office, contact the State Office to determine if the invoice can be unchecked and a payment adjustment made.
- highlight the payment line you want to adjust.
- click the Refund button
- select payment correction
- enter the amount you want the payment to be