Purpose

The Invoice Number and Remarks are used together to give the provider the most information possible on the warrant stub. This information also helps staff differentiate payments in NIS.

Invoice Number

• If there is an invoice number on the provider's invoice, it MUST be used.
• In the absence of a provider's invoice number you may use any combination of the following:

  • Consumer first initial.last name
  • Service date(s)
  • Customer account number
  • Other identifying information

• Do NOT use the VR Team number, Office number, or name.
• If in doubt, ask the provider what information would be most helpful.
• Abbreviate and omit spaces as necessary to make the most of the space available (25 characters).

Remarks

• The QUEST provided default, "NDE VR," should not be deleted unless absolutely necessary to provide more information to the provider. If deleted, it could cause problems for the provider when the warrant includes multiple agencies.
• If a customer account # is shown on the invoice, include it in this field. Consumer first initial.last name, service dates, or other identifying information may be used.
• The QUEST Direct Purchase Authorization (DPA) number is required on payments for all purchases.
• Do not repeat the same information used for the invoice number since the invoice number and Remarks both appear on the warrant stub.
• Abbreviate and omit spaces as necessary to make the most of the space available (30 characters).

ACH Providers

• As of August 31, 2009 providers that are set up in NIS to receive payments via electronic fund transfer (EFT) will receive an email providing them with detailed information about the payment. The email will include the information entered into the Invoice # field and the NIS Name/Remark field. As these emails will be sent via non-secured delivery, the full name of the consumer and the SSN should never be used in either of these fields when creating an invoice.