Where your future begins

Remote Interpreting - Sign Language

Categorized In: Case Services - Procurement

Approved Date: March 24, 2020

Owner:

** Video Remote Interpreting (VRI):  videotelecommunication service that uses devices such as web cameras or videophones to provide sign language or spoken language interpreting services

** Communication Access Realtime Translation (CART): a form of captioning that can be provided on-site or remotely, usually for live presentations such as meetings, classes, or conferences.

VRI providers must have a current Letter Contract, Contract, and/or Service Agreement with Nebraska VR in order for VR staff to purchase video remote interpreting.

VRI is only available from providers who have interpreters on staff who are licensed Nebraska interpreters and available to provide the interpreting service. The current providers is;

  • Deaf Services Unlimited (DSU)

VRI is primarily to be used when there is no Nebraska Licensed Interpreter with an active Letter Contract, Contract, or Service Agreement available to interpret face-to-face onsite. The VRI provider must be a Nebraska Licensed VRI Provider.

Cancellation policy (DSU): For cancellation of a reservation of less than 24 hours (including a no-show by the consumer), DSU will invoice VR for the original reserved time period. However; if DSU reassigns the reserved interpreter to another assignment during the reserved time period, DSU may not invoice VR for any overlapped period of time as a result of the reassignment. DSU will bill for at least the 15-minute minimum regardless of the amount of overlap.

Deaf Services Unlimited – Pre-Scheduled VRI* and CART**

*(A laptop with a webcam is required.)

**(Available on laptop or desktop computer via web browser with a reliable audio source (telephone or internet with audio input and output).

1. Complete the DSU Schedule an Interpreter Form .  Before submitting the request, please print the document and attach with authorization form. 

  • For Name of the Deaf or Hard of Hearing Person use First Name Initial and Full Last Name.
  • Tentatively confirm with the Deaf or Hard of hearing person their availability for this appointment.

2. Prepare authorization based on the service and time reserved upon confirmation of the scheduled appointment 

3. Once scheduled, DSU will send out a confirmation email with the link for the Zoom (videoconference) meeting and connecting instructions.  At the scheduled time, clik the link to join the Zoom meeting.  

Note: For a Deaf or hard of hearing person who is not a client, the VRI and CART will be paid under the letter contract as an Operating Expense; hence, no authorization is needed.

VRI: Video Remote Interpreting

  • When preparing authorization, enter the Deaf person's First Name Initial and Full Last Name.
  • Complete DSU Schedule an Interpreter Form and print the form before submit.  Attach a copy of authorization along with document and placed in Section 1 file.  
  • Email Coordinators@DeafServicesUnlimited.com or Fax (515.237.3917) the authorization to Deaf Services Unlimited.
  • $3.20 per minute, 30 minute minimum
  • Appointments schedule after 5:00 PM on Monday to Friday will be billed an additional $1.00/minute.  Requests or cancellations received after 5:00 PM Central Time will be considered received at 8:00 AM the next business day.  
  • Once scheduled VRI service, DSU will send out a confirmation email with the link for the Zoom (videoconference) meeting and connecting instructions. At the scheduled time, click the link to join the Zoom meeting. 
  • Review and approve invoice after confirming the invoice details with the original authorization and the length of the actual VRI session.

CART: Communication Access Realtime Translation (Pre-Scheduled)

  • When preparing authorization, enter the Deaf or hard of hearing person's First Name Initial and Full Last Name.
  • Complete DSU Schedule an Interpreter Form and print the form before submit.  Attach a copy of authorization along with document and placed in Section 1 file. 
  • Email Coordinators@DeafServicesUnlimited.com or Fax (515.237.3917) the authorization to Deaf Services Unlimited 
  • ‚Äč$160.00 per hour, one hour minimum, on Monday to Friday from 8:00 AM to 5:00 PM.  Appointments schedule after 5:00 PM the rate will be $185.00 per hour with a one-hour minimum, billed in quarter hour increment thereafter.  
  • Review and approve invoice after confirming the invoice details with the original authorization and the length of the actual VRI session.
  • DSU will email a copy of transcript within less than 24 hours for you to keep document in file.

Note: For a Deaf or hard of hearing person who is not a client, the VRI and CART will be paid under the letter contract as an Operating Expense; hence, no authorization is needed.

Deaf Services Unlimited – On Demand VRI (Not Pre-Scheduled)

1. Call Deaf Services Unlimited at 800-930-2580 and ask for either Cara Linell or Carly Anderson when an individual requiring interpreting comes into the office unscheduled.
2. Provide the information over the phone that is asked for on the DSU Schedule An Inteprreter Form 
3. Once scheduled, DSU will send out a confirmation email with the link for the Zoom (videoconference) meeting and connecting instructions. At the scheduled time, click the link to join the Zoom meeting.
4. Immediately after the call, prepare an authorization for the 30-minute minimum ($96.00) or the actual length of the call whichever is greater. Rate is $3.20 per minute. It is best to over estimate and unencumber that to under estimate and need to add encumber.
5. E-mail the authorization to Coordinators@DeafServicesUnlimited.com or Fax (515.237.3917). Authorization must be completed the same day as the session or it will be considered a late authorization.
6. Review and approve invoice after confirming the invoice details for the On Demand VRI session.

** Video Remote Interpreting (VRI):  videotelecommunication service that uses devices such as web cameras or videophones to provide sign language or spoken language interpreting services

** Communication Access Realtime Translation (CART): a form of captioning that can be provided on-site or remotely, usually for live presentations such as meetings, classes, or conferences.

Deaf Service Unlimited Training Video: https://deafservicesunlimited.com/services/large-organizations/

CART Demo Video: https://www.washington.edu/doit/videos/index.php?vid=57

 


Approved Date
October 02, 2018 Show this Archived Version
May 17, 2017 Show this Archived Version
May 05, 2016 Show this Archived Version
May 05, 2016 Show this Archived Version


back to top