Steps

Send all refunds to the State Office for processing with the following information:

• payee name
• payee ABN
• warrant number
• NIS document number
• NIS batch number
• business unit/object code
• reason for refund

To identify the policy for handling money returned to VR in the form of cash, a check, or money order.

Guidelines

• A receipt must be written for any refund received by VR staff.
• Receipts must be completed and signed by a VR fiscal staff member.
• A refund check from the provider is preferred rather than a credit memo when the credit is more than the debit.