In exceptional circumstances a terminated or successful outcome Employment Program QE2 case may be reopened. The following guidelines will be used to conduct this activity.

1. Terminated Cases from I & R will not be reopened.

2. Only cases terminated or taken as an outcome within the past 30 days can be reopened. If the request is within 30-days, but after a FY quarter closing date those cases will not be reopened.

3. All requests to reopen other terminations and outcomes must be made using a QE2 Helpdesk Ticket that includes an explanation of the exceptional circumstance. This explanation must justify reopening the case and explain the impact on the client if the case is not reopened.

4. The QE2 Helpdesk will notify staff of the decision through the ticket.

5. If the QE2 case is reopened a Task Entry will be created by State Office stating the reason the case was reopened.

6. When a case is being reopened, Staff requesting the reopening will reply back through the Helpdesk Ticket and confirm the case is open in QE2 and that the ticket can be closed.