Contact: Holly Enriquez Created: 2023-04-06 Date Emailed to Staff: 2023-04-07 Effective Date: 2023-04-17
Summary of Changes
Title Change: Foreign Language Translation Services, formerly Bilingual Staff, Use of. Change made to reflect newly added content and will still identify the role of bilingual staff, including clarification on the process for contacting them and under what circumstances.
Clarified distinction of bilingual staff.
Included Special Communication policy.
Clarified the purpose and process for scheduled and on-demand Foreign Language Translation Services for individuals who have and have not applied for VR services, as well as for immediate need for unscheduled appointments or phone calls through Rapport International.
Identified Terminology to use with Rapport International.
Specified conditions for using Letter Contracts, Contracts, and/or Service Agreements when contracting/authorizing services.
Clearly identified limitations of translations services for Pre-ETS.
Provided link to Rapport International calling materials and training recording.
Forms - New or Revised
N/A
QE2 Update
N/A
To Do
Ensure access to SharePoint link housing specific Rapport International Customer Codes per field office and print any necessary materials.
Review recording for staff who missed the live training
Contact chapter owner for any bilingual staff changes.
Team Communication
Share and review information at next team meeting.
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