Where your future begins
Where your future begins
Contact: Cathy Callaway
Created: 11/16/2023
Date Emailed to Staff: 11/17/2023
Effective Date: 11/20/2023
Summary of Changes
If an authorization is completed in QE2 after the good or service has been provided (start date of authorization is prior to the day the authorization is completed), approval of the authorization will now be required by an Office Director/Program Director. The authorization will not be able to be completed in QE2 without a) the reason, and b) approval.
Forms - New or Revised
None
QE2 Update
QE2 will send authorizations not completed on time to the Authorization Approvals screen and the authorization must be approved by an Office Director/Program Director before it can be completed. A task note will be auto-generated with the reason the authorization was not completed on time, the name of the staff member making the request, and the justification for approving the authorization.
To Do
A “reason” for the late authorization will be required on the authorization at the time it is completed in QE2; associates will need to have this information in order to submit an authorization for approval;
Team Communication
Teams should review the change in policy at a team meeting and ensure the iinternal process used to request authorizations includes a “reason” if it is not completed on time, so associates have that information to enter at the time the authorization is completed. The name of the staff person making the request should also be included on the request in QE2.
VRIS Posting
Authorizing Case Services Chapter
Monitoring Requirements
An Authorization Report is available for Office Directors to monitor and address staff and/or providers repeatedly appearing on the report.
Training Dates
None