Provider Refunds -
1. Local office associate completes a refund on the case in QE2.
2. Associate prints the refund transmittal.
3. Associate notes the E1 batch/document number and reason for refund on the transmittal and sends to the State Office for processing.
Client Contribution - If the authorization is to ATP
1. Client Reimbursement
A. Provider invoices ATP the entire amount
B. ATP pays the invoice in E1
C. ATP provides copy of payment documenation to local VR office
D. Accounting associate reflects payments on case in QE2
E. Client sends contribution
F. Client contribution is given to ATP to refund against the payment they made in E1
G. ATP provides copy of the refund documenation to the local VR office
H. Accounting associate completes refund against the payment in QE2.
2. Client pays vendor directly
A. Client pays their share to the provider
B. Provider invoices ATP for VR's share
C. ATP pays VR's share to the provider
Client Contribution - If the authorization was to an outside provider
1. Client Reimbursement
A. Provider invoices VR the entire amount
B. Accounting associate payment the invoice in QE2
C. NSOB pays the invoice in E1
D. Client sends contribution
E. NSOB contacts local accounting associate to complete refund against the payment in QE2
F. NSOB depopsits the refund against the payment made in E1
2. Client pays vendor directly
A. Client pays their share to the provider
B. Provider invoices VR for their share
C. VR pays their share to the provider
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