Categorized In: Case Services - General Client Services Policies
Approved Date: January 30, 2020
Owner: Angela Fujan
For the purpose of this chapter, “client” means, applicant, client receiving services and "recipient" means pre-employment transition students.
If a client expresses dissatisfaction with a VR staff determination affecting the provision of services or involves a determination of ineligible/no longer eligible will be reviewed by the office director. The office director makes the final determination. If the office director made the original determination or was involved in making the original determination, the review is to be conducted by a different office director who makes the final determination.
When a client/recipient disagrees with the final determination, the client/recipient shall be informed in writing of:
VR staff must fully consult with the client/recipient and if appropriate his/her authorized representative in person, by phone, or as a last resort by letter (email/text) unless the client/recipient has died, or there is no way to contact the individual.
VR cannot reduce, suspend, or stop disputed VR services currently being provided to a client/recipient at the time of the filing of the petition, including assessment services and IPE development, pending informal resolution, mediation, or a determination by an impartial hearing officer unless: